Privacy Policy

Last updated: 2026.

What we collect

When you rent a seat or buy a pass, we collect your name, phone number, and email address. That's it for personal information — we never see or store your card number.

Payments

Card payments are processed by Square. Card details are entered directly into Square's own secure payment form or reader — Happy Seats' systems never receive, transmit, or store raw card numbers. Square gives us back a token ("card on file") we use to charge the fees described in our Terms of Service.

Text messages

We use Twilio to send your pass link, return reminders, and fee notices by SMS to the phone number you provide. Message frequency is tied to your rental activity — we don't send marketing texts. Reply to any message to reach us directly.

How your data is used

• Sending your pass link and status updates
• Rental/return reminders and non-return or damage fee notices
• Operating the venue's seat inventory (which seats are with which pass)
• Season reporting to the venue you rented at (aggregate numbers only — never your personal info)

Who else sees it

Your name, phone, and email are visible to Happy Seats staff and admins operating your rental. We do not sell your information, and we only share it with the service providers above (Square, Twilio) and our database provider (Supabase) as needed to run the rental itself.

Data retention

We keep rental records for as long as needed for accounting, damage/non-return history, and venue reporting. You can ask us to delete your personal information by texting the number on your pass confirmation; we'll retain the minimum needed for financial recordkeeping where required by law.

Contact

Questions about this policy or your data? Text us at the number on your pass confirmation, or visit the tent at any event.