Privacy Policy
Last updated: 2026.
What we collect
When you rent a seat or buy a pass, we collect your name, phone number, and email address. That''s it for personal information — we never see or store your card number.
Payments
Card payments are processed by Square. Card details are entered directly into Square''s own secure payment form or reader — Happy Seats'' systems never receive, transmit, or store raw card numbers. Square gives us back a token ("card on file") we use to charge the fees described in our Terms of Service.
Text messages
We use Twilio to send your pass link, return reminders, and fee notices by SMS to the phone number you provide. Message frequency is tied to your rental activity — we don''t send marketing texts. Reply to any message to reach us directly.
How your data is used
- Sending your pass link and status updates
- Rental/return reminders and non-return or damage fee notices
- Operating the venue''s seat inventory (which seats are with which pass)
- Season reporting to the venue you rented at (aggregate numbers only — never your personal info)
- Sending push notifications through the Happy Seats app, if you have enabled them
Who else sees it
Your name, phone, and email are visible to Happy Seats staff and admins operating your rental. We do not sell your information, and we only share it with the service providers above (Square, Twilio), our email platform (Mailchimp, for account and marketing emails), and our database provider (Supabase) as needed to run the rental itself.
Data retention
We keep rental records for as long as needed for accounting, damage/non-return history, and venue reporting. You can ask us to delete your personal information by texting the number on your pass confirmation; we''ll retain the minimum needed for financial recordkeeping where required by law.
Contact
Questions about this policy or your data? Text us at the number on your pass confirmation, email us at [email protected], or visit the tent at any event.